Sales/Revenue Operations Specialist

Location: Remote while based in Penang, Malaysia

Company

Informa Festivals brings together major creative, technology, and business festivals with marketing intelligence platforms and advisory services.

What you will do

• Manage contracts and maintain accurate data across EV2, SAP, Salesforce, Floorplan.Live, and Excel.
• Audit and reconcile data across systems and enforce data-standardization practices.
• Track sponsorship product inventory, booth holds and rents, floorplans, and internal product delivery records.
• Validate billing data, support invoice issuance, and perform quality control to reduce discrepancies and credit notes.
• Respond to sales requests and coordinate contract processing, client requests, and delivery preparation across internal teams.
• Produce sales, billing, and audit reports.

Requirements

• Demonstrable experience in a quality-control environment involving data accuracy, delivery, reporting, and reconciliation.
• Strong organizational and analytical skills with close attention to detail, deadlines, and billing accuracy.
• Ability to coordinate with Sales, Informa Engage, Operations, and Customer Success.
• Strong communication and influencing skills for explaining solutions to peers and management.
• High customer-service standards and a motivated, results-oriented approach.

Nice to have

• Experience with Salesforce.
• Proficiency in Excel.

Culture & Benefits

• Flexible remote and office working arrangements.
• Annual leave, a birthday leave day, and the opportunity to work from almost anywhere for up to four weeks per year.
• Private medical cover and a flexible range of personal benefits.
• Training, mentoring, LinkedIn Learning access, and support for internal career moves.
• Wellbeing support, diversity and inclusion networks, volunteer days, charity matching, and recognition programmes.