7 дней назад
IT Service Desk Specialist
10 600 - 14 600PLN
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Service Desk Specialist (IT Support/Gamedev): Providing end-user support, managing accounts and equipment, and maintaining IT operations for a story-driven RPG studio with an accent on hardware troubleshooting, access management, and service desk processes. Focus on building and testing workstations, supporting a legacy-spec QA lab, responding to basic security incidents, and keeping daily studio operations reliable.
Location: Warsaw, Masovian Voivodeship, Poland; full-time office-first role working primarily from the Warsaw office.
Salary: 10,600–14,600 PLN gross monthly
Company
CD PROJEKT RED creates story-driven role-playing games for a global gaming audience.
What you will do
- Support end users through available support channels and resolve hardware and software issues.
- Manage user accounts, mailing groups, onboarding, offboarding, and access across core platforms.
- Handle service requests and routine operations involving network drives, print services, MDM, and ITSM tickets.
- Build and test custom workstations, specialized hardware setups, and maintain a legacy-spec test lab for QA teams.
- Provide first-level support for security incidents, including basic phishing analysis and infection-related data collection.
- Support development teams as an IT Buddy, assist with company events, and contribute to onboarding and technical documentation.
Requirements
- At least 2 years of professional experience in IT support, Service Desk, or a similar role.
- Advanced knowledge of operating systems and strong hardware troubleshooting skills.
- Basic network administration knowledge and proficiency with diagnostic and remote support tools.
- Experience with ITSM systems, support tickets, Active Directory, and user and access management.
- Strong problem-solving, analytical, communication, customer service, collaboration, and prioritization skills.
- Experience supporting or training less experienced team members.
Nice to have
- Familiarity with Entra and other access management platforms.
Culture & Benefits
- Private medical healthcare, dental care, rehabilitation, life insurance, and annual cancer-prevention screenings.
- Free psychological and psychiatric care, sports facilities, menstrual leave, and support for working parents.
- Trainings, lectures, courses, online tutorials, and e-learning opportunities.
- Dog-friendly office with a gym, climbing wall, yoga and boxing classes, canteens, and social events.
- International working environment, bicycle facilities, electric vehicle charging points, and no dress code.
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