Customer Success Manager (Hospital IT Software)

Location: Basel, Switzerland

Company

hirify.global provides healthcare technology, clinical research, commercial insights, and healthcare intelligence solutions designed to improve patient outcomes and population health.

What you will do

• Lead customer success after contract signature, ensuring satisfaction, adoption, and value realization.
• Coordinate onboarding, implementation, training, go-live activities, risks, escalations, and support requirements.
• Build relationships with clinical, operational, IT, and executive stakeholders.
• Support renewals, account expansion, presales activities, solution demonstrations, and technical feasibility assessments.
• Coordinate with global teams, partners, delivery organizations, and local stakeholders to achieve successful customer outcomes.
• Gather customer requirements and support healthcare data integration and interoperability initiatives involving HL7, FHIR, APIs, and Hospital Information Systems.

Requirements

• Strong understanding of hospital business processes, clinical and operational workflows, and Hospital Information Systems.
• Experience in customer success, implementation, or consulting within healthcare technology or Health IT.
• Ability to elicit, document, and validate business requirements and translate them into functional and technical specifications.
• Knowledge of healthcare interoperability standards, including HL7, FHIR, APIs, and data integration concepts.
• Strong relationship-building, stakeholder influence, project coordination, problem-solving, and communication skills.
• German is required. French is a strong advantage.

Culture & Benefits

• Full-time role with opportunities to develop across healthcare, technology, analytics, and therapeutic areas.
• Collaboration with global and local teams, healthcare providers, IT stakeholders, partners, and delivery organizations.
• Inclusive and respectful workplace culture focused on diversity, belonging, and professional growth.