Genesys Cloud CX Training Specialist

Location: Calgary, AB, Canada; remote work is supported through a Work From Anywhere culture

Company

hirify.global is a global IT services and consulting company supporting enterprise digital transformation, with operations across more than 25 countries.

What you will do

• Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and workforce management across multiple business units.
• Facilitate live and virtual sessions using guided practice, click-through exercises, and real-world scenarios.
• Convert functional and technical content into structured, timed training agendas with Subject Matter Experts.
• Validate training environments, including access, test data, prerequisites, and system configurations.
• Track attendance, feedback, assessments, and training progress, reporting status to the OCM or Program Lead.
• Support Train-the-Trainer sessions and adjust delivery based on participant engagement and feedback.

Requirements

• 3+ years of experience delivering end-user training on enterprise software or CX platforms such as Genesys Cloud CX, Avaya, Verint, or NICE.
• Experience delivering interactive, scenario-based training using adult-learning principles.
• Experience with SCORM/LMS-based training content and strong facilitation and communication skills.
• Ability to coordinate multiple concurrent training workstreams and adapt content, pacing, and delivery to audience needs.
• Experience with workforce management training, including forecasting, scheduling, and real-time adherence, is strongly preferred.

Nice to have

• Familiarity with Articulate Storyline.
• Experience developing user-facing job aids, guides, and supporting learning materials.

Culture & Benefits

• Contract, part-time engagement with remote-work flexibility.
• Competitive compensation and benefits, including health insurance.
• Relocation program and professional development through certifications, mentorship, and talent investment programs.
• Collaboration with global clients in a multicultural and inclusive environment.
• Internal mobility opportunities, team-building events, and sustainability initiatives.