Genesys Cloud CX Training Specialist (part-time)

Location: Work from anywhere; company location listed as Toronto, Canada.

Company

hirify.global is a global IT services and consulting company supporting digital transformation and enterprise technology programs across more than 25 countries.

What you will do

• Deliver hands-on, scenario-based training for Genesys Cloud CX and WFM across multiple business units.
• Facilitate live and virtual sessions focused on guided practice and real-world scenarios.
• Convert functional and technical content into structured, timed training agendas with Subject Matter Experts.
• Validate training environment readiness, including access, test data, prerequisites, and system configuration.
• Track attendance, feedback, assessments, and training progress, and report status to program leadership.
• Develop and maintain SCORM/LMS content, job aids, guides, and Train-the-Trainer materials.

Requirements

• 3+ years of experience delivering end-user training on enterprise software or CX platforms such as Genesys Cloud CX, Avaya, Verint, or NICE.
• Experience delivering interactive, scenario-based training using adult-learning principles.
• Experience with SCORM/LMS-based training content.
• Strong organizational, stakeholder coordination, facilitation, and communication skills.
• Ability to adapt training content, pacing, and delivery to audience needs.

Nice to have

• Experience with Articulate Storyline.
• WFM platform training experience covering forecasting, scheduling, and real-time adherence.

Culture & Benefits

• Remote work flexibility through a Work From Anywhere culture.
• Competitive compensation and benefits, including health insurance.
• Relocation program and professional development opportunities.
• Certification programs, mentorship, talent investment, and internal mobility opportunities.
• Global, multicultural environment with inclusive communication and team-building events.