Genesys Cloud CX Training Specialist (Genesys Cloud CX)

Location: Phoenix, AZ, USA; remote work culture is mentioned

Competitive pay and benefits are offered; no exact compensation amount is stated.

Company

hirify.global is a global IT services and consulting company supporting digital transformation programs for enterprise and start-up clients across more than 25 countries.

What you will do

• Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units.
• Facilitate live and virtual sessions using guided practice and real-world scenarios.
• Work with Subject Matter Experts to convert functional and technical content into structured training agendas.
• Validate training environments, including access, test data, prerequisites, and system configurations.
• Track attendance, feedback, assessments, and training progress, reporting status to the OCM or Program Lead.
• Develop job aids, learning materials, SCORM/LMS content, and support Train-the-Trainer sessions.

Requirements

• At least 3 years of experience delivering end-user training on enterprise software and CX platforms such as Genesys Cloud CX, Avaya, Verint, or NICE.
• Experience delivering interactive, scenario-based training using adult-learning principles.
• Experience with SCORM/LMS-based training content; Articulate Storyline familiarity is beneficial.
• Strong organizational, stakeholder coordination, facilitation, and communication skills.
• Ability to adapt training content, pacing, and delivery to audience needs.

Nice to have

• WFM platform training experience covering forecasting, scheduling, and real-time adherence.
• Experience with Articulate Storyline.

Culture & Benefits

• Contract, part-time engagement.
• Remote work flexibility is highlighted through a Work From Anywhere culture.
• Health insurance and a relocation program are offered as part of the benefits package.
• Professional development includes certification programs, mentorship, talent investment, and internal mobility opportunities.
• Work with global clients in a multicultural and inclusive environment with regular team-building events.