Genesys Cloud CX Training Specialist (part-time)

Location: Atlanta, GA, USA; remote work available

Compensation: Competitive pay and benefits

Company

hirify.global is a global IT services and consulting company supporting digital transformation programs for enterprise and start-up clients across more than 25 countries.

What you will do

• Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units.
• Facilitate live and virtual sessions using guided practice and real-world scenarios.
• Convert functional and technical content into structured, timed training agendas with Subject Matter Experts.
• Validate training environments, including access, test data, prerequisites, and system configurations.
• Track attendance, feedback, assessments, and training progress, and report status to program leadership.
• Develop and maintain SCORM/LMS content, job aids, guides, and Train-the-Trainer materials.

Requirements

• 3+ years of experience delivering end-user training on enterprise software or CX platforms such as Genesys Cloud CX, Avaya, Verint, or NICE.
• Experience delivering interactive, scenario-based training using adult-learning principles.
• Experience with SCORM/LMS-based training content; Articulate Storyline familiarity is a plus.
• Strong organizational, stakeholder coordination, facilitation, and communication skills.
• Ability to adapt training content and pacing to audience needs and identify training readiness risks.

Nice to have

• WFM platform training experience covering forecasting, scheduling, and real-time adherence.
• Experience with Articulate Storyline.

Culture & Benefits

• Remote work flexibility through a Work From Anywhere culture.
• Health insurance and a comprehensive compensation and benefits package.
• Relocation program and professional development opportunities.
• Certification programs, mentorship, talent investment, and internal mobility opportunities.
• Work with global clients in a multicultural and inclusive environment.