Genesys Cloud CX Training Specialist

Location: Portland, OR, USA

Company

hirify.global is a global IT services and consulting company supporting digital transformation programs for enterprise and startup clients across more than 25 countries.

What you will do

• Deliver hands-on, scenario-based training for Genesys Cloud CX and WFM across multiple business units.
• Facilitate live and virtual sessions focused on guided practice and real-world workflows.
• Convert functional and technical content into structured, timed training agendas with Subject Matter Experts.
• Validate training environment readiness, including access, test data, prerequisites, and system configurations.
• Track attendance, feedback, assessments, and training progress while reporting risks and status to program leadership.
• Develop and maintain SCORM/LMS content, job aids, user guides, and Train-the-Trainer materials.

Requirements

• 3+ years of experience delivering end-user training for enterprise software and CX platforms such as Genesys Cloud CX, Avaya, Verint, or NICE.
• Experience with interactive, scenario-based training and adult-learning principles.
• Experience developing or delivering SCORM/LMS-based training content.
• Strong organizational, facilitation, communication, and stakeholder coordination skills.
• Ability to adapt training content, pacing, and delivery to audience needs.

Nice to have

• Familiarity with Articulate Storyline.
• WFM platform training experience covering forecasting, scheduling, and real-time adherence.

Culture & Benefits

• Contract, part-time engagement.
• Remote work flexibility through a Work From Anywhere company culture.
• Health insurance, professional development, certification programs, mentorship, and internal mobility opportunities.
• Collaboration with global clients in a multicultural and inclusive environment.
• Relocation program and regular team-building events.