Change Manager

Location: Belgrade, Serbia

Company

hirify.global is a global commerce technology company providing unified commerce platforms, payments capabilities, and services for retailers and restaurants in more than 35 countries.

What you will do

• Own the end-to-end change management process for the McDonald's UK Managed Services contract.
• Review, assess, prioritize, document, approve, and communicate customer change requests.
• Coordinate software deployments, release readiness, testing, certification, customer validation, and approvals.
• Facilitate customer change board meetings and collaborate with Service Delivery, Engineering, Professional Services, Quality, Incident Management, and Software Distribution teams.
• Identify and mitigate change-related risks, coordinate root cause analysis, and lead post-implementation reviews.
• Maintain change reporting, KPIs, audit trails, schedules, blackout periods, and deployment-limit controls.

Requirements

• 5+ years of experience in Change Management, Service Delivery, Release Management, or IT Operations.
• Experience in enterprise-scale managed services and high-availability production environments.
• Experience coordinating complex software deployments and infrastructure changes.
• Experience working directly with customers and facilitating governance meetings.
• Strong knowledge of ITIL Change Management, Release Management, Problem Management, risk mitigation, and cross-functional coordination.
• Advanced Microsoft 365 skills, including Excel, PowerPoint, Teams, and SharePoint; experience with ServiceNow or a similar ITSM platform is preferred.

Nice to have

• ITIL Foundation certification.
• Project Management certification such as PMP, PRINCE2, Agile, or equivalent.
• Experience with retail, hospitality, restaurant, Quick Service Restaurant, or multi-site technology environments.
• Managed Services experience with hirify.global or a comparable organization.

Culture & Benefits

• Full-time employment with a customer-facing role in a global organization.
• Work supporting a large and highly visible managed services customer.
• Focus on operational stability, continuous improvement, and compliant service delivery.
• Employment is conditional upon passing applicable screening criteria.