Corporate Travel Operations Specialist

Location: Remote; work from anywhere

Company

hirify.global is a global travel-tech company developing online booking platforms for tourists, travel agents, and companies organizing business trips.

What you will do

• Manage complex business travel requests for corporate accounts and VIP travelers through email, phone, chat, and CRM.
• Advise travelers and travel managers on flights, hotels, transfers, rail, ferries, cruises, airlines, and premium services.
• Arrange online bookings and coordinate offline services with global suppliers.
• Negotiate rates, terms, and conditions with hotels, DMCs, and other travel providers.
• Manage the full booking lifecycle, including confirmations, payments, vouchers, changes, cancellations, and refunds.
• Resolve operational issues, monitor SLA performance, and collaborate with Support, Finance, Product, Sales, and Account Management.

Requirements

• Experience in business travel management, premium customer service, TMC, DMC, or high-touch corporate travel operations.
• Strong knowledge of hotel and airline operations and global destinations.
• Upper-Intermediate (B2+) English and Italian required.
• Excellent written and verbal communication and supplier negotiation skills.
• Ability to manage multiple complex requests accurately and professionally.
• Experience with CRM systems, online booking tools, or travel management technologies.

Culture & Benefits

• Remote work from anywhere.
• Base compensation with a bonus structure.
• Ongoing training, seminars, and opportunities to attend industry events.
• Corporate travel rates and worldwide travel discounts.
• Exposure to global companies and high-profile corporate travel cases.

Hiring process

• Introductory conversation with HR.
• Remote internet speed check.
• Manager interview followed by a decision and offer.