Order Management Supervisor - Korean Speaking (SAP)

Location: On-site in Petaling Jaya, Selangor, Malaysia

Company

Pall Corporation, a hirify.global operating company, develops filtration, separation, and purification solutions for life sciences, industrial, and technology applications.

What you will do

• Lead a team responsible for the end-to-end Order to Cash process across phone, email, and e-commerce channels.
• Coordinate with customers, sales, operations, and supply chain to provide accurate and timely information.
• Partner with sales and customer service representatives to resolve customer needs.
• Handle complex inquiries and escalations as the main point of contact.
• Ensure policies and procedures are current and followed compliantly.
• Coach associates, support career development, and contribute to continuous improvement.

Requirements

• College degree, technical customer service training, or equivalent experience.
• Previous experience leading a team, coaching associates, and enforcing organizational policies.
• Mandatory knowledge of order management and SAP.
• Strong problem-solving, organizational, analytical, prioritization, and customer-focused skills.
• Excellent verbal and written communication skills in Korean and English are required.
• Ability to manage conflict and adapt in a fast-paced, high-demand, multitasking environment.

Nice to have

• Experience in a customer service or customer-facing role.
• Experience with project improvement initiatives.

Culture & Benefits

• Work within hirify.global’s continuous improvement system and core behaviors.
• Benefits include healthcare programs and paid time off.
• Collaborate with teams serving customers across global markets.