Order Management Supervisor (EMEA Time Zone)

Location: On-site in Petaling Jaya, Selangor, Malaysia; EMEA time zone

Company

Pall Corporation, a hirify.global operating company, develops high-tech filtration, separation, and purification solutions for life sciences, industrial, and technology applications.

What you will do

• Lead a team managing the end-to-end Order to Cash process through phone, email, and e-commerce channels.
• Coordinate with customers, sales, operations, and supply chain to provide accurate and timely information.
• Partner with sales and customer service representatives to resolve customer needs.
• Handle complex customer inquiries and escalations.
• Ensure policies and procedures are current and executed compliantly.
• Coach associates, support career development, and promote continuous improvement.

Requirements

• College degree, technical customer service training, or equivalent experience.
• Hands-on knowledge of order management and SAP is required.
• Experience solving customer problems in a fast-paced, high-demand, multitasking environment.
• Excellent written and verbal English communication skills are required.
• Strong organizational, analytical, prioritization, and customer-centric skills.
• Ability to manage conflict, adapt to change, coach a team, and follow organizational policies.

Nice to have

• Previous customer service or customer-facing experience.
• Experience with project improvement initiatives.

Culture & Benefits

• Continuous improvement through the hirify.global Business System.
• Inclusive culture focused on belonging and diverse perspectives.
• Healthcare programs and paid time off.
• Opportunity to contribute to life sciences, diagnostics, biotechnology, and environmentally responsible technologies.