Order Management Supervisor (US Night Shift Time Zone)

Location: Petaling Jaya, Selangor, Malaysia; on-site role working Americas holidays and hours

Company

Pall Corporation, a hirify.global operating company, develops filtration, separation, and purification solutions for life sciences, diagnostics, biotechnology, and industrial applications.

What you will do

• Manage a team responsible for the end-to-end Order to Cash process across phone, email, and e-commerce.
• Collaborate with customers, sales, operations, and supply chain to provide accurate and timely responses.
• Partner with sales and customer service representatives to resolve customer needs.
• Handle complex inquiries and escalations as the primary point of contact.
• Ensure policies and procedures are current and followed compliantly.
• Coach associates in their career development and lead continuous improvement initiatives.

Requirements

• College degree, technical training in customer service, or equivalent experience.
• Required knowledge of order management and SAP.
• Ability to solve customer problems in a high-demand, fast-paced, multitasking environment.
• Excellent verbal and written English communication skills required.
• Strong organizational and analytical skills, prioritization ability, and a customer-centric mindset.
• Ability to manage conflict, adapt to change, coach a team, and follow organizational policies.

Nice to have

• Previous customer service or customer-facing experience.
• Experience with project improvement.

Culture & Benefits

• Work within hirify.global’s continuous improvement system and core behaviors.
• Belonging-focused culture that values diverse perspectives.
• Healthcare programs and paid time off.
• Opportunity to support customers and applications across global markets.