Customer Services Specialist

Location: Shah Alam, Selangor, Malaysia

Company

hirify.global is a global materials science and digital identification solutions company producing labeling, RFID, adhesive tape, and functional material solutions for multiple industries.

What you will do

• Manage overseas customer orders from processing through shipping, invoicing, and delivery communication.
• Analyze customer forecasts and inventory levels to develop shipping plans and support supply chain operations.
• Respond to international customer inquiries, process sample requests, and resolve concerns to support satisfaction and retention.
• Coordinate production schedules, delivery timelines, bookings, shipping documentation, and monthly warehouse settlements.
• Monitor weekly shipping manifests and use operational data to forecast sales volumes and inventory requirements.
• Coordinate cross-regional meetings and communications with teams in China, Europe, and the Americas.

Requirements

• Bachelor’s degree in Marketing, Engineering, International Business, or a related discipline.
• Comprehensive understanding of international trade practices and regulations.
• Strong written and verbal English communication skills required.
• Ability to conduct in-depth analytical research and prepare professional executive reports.
• Ability to manage detailed customer service, logistics, inventory, and financial coordination activities.

Culture & Benefits

• Full-time position supporting regional and global customers.
• Work with teams across China, Europe, the Americas, and Malaysia.
• Join a global organization operating in more than 50 countries.