Europe IT Operations Manager (Manufacturing)

Location: Kaunas, Lithuania; travel within Europe as required.

Salary: €5,800–€6,800 gross per month, depending on experience and competencies.

Company

Diversified industrial technology manufacturing company developing solutions for the safe and efficient transfer of electrical energy across industrial, transportation, and electronics markets.

What you will do

• Lead regional IT support services across European locations, including incidents, service requests, escalations, and recurring technology issues.
• Act as the regional IT liaison for business, operations, plant, and site leaders.
• Drive improvements in IT processes, service quality, standardization, automation, governance, compliance, and user experience.
• Mentor and coach IT team members while strengthening accountability, technical capability, collaboration, and customer-focused service.
• Use monitoring technologies, dashboards, alerting platforms, AI chatbots, knowledge tools, and self-service automation to enable proactive issue management.
• Manage the regional IT budget, vendors, service providers, forecasts, operational KPIs, risks, and performance reporting.

Requirements

• Bachelor’s degree in IT, Computer Science, Business, Engineering, or a related field, or equivalent professional experience.
• 7+ years of progressive experience in IT support, infrastructure, service delivery, or operations within a global manufacturing environment.
• Experience leading, mentoring, or managing technical teams.
• Strong knowledge of IT service management, incident and request fulfilment, escalation management, asset management, CMDB, operational governance, and continuous improvement.
• Experience with IT monitoring technologies, operational dashboards, alerting platforms, service-performance reporting, and presenting KPIs to IT leadership.
• Practical experience with AI chatbots, virtual agents, knowledge management, self-service automation, and programming or scripting such as Python.

Nice to have

• ITIL Foundation or another relevant IT service management certification.
• Experience in a global enterprise IT environment with matrix reporting relationships.
• Familiarity with Microsoft 365, endpoint management, network operations, identity services, collaboration tools, Ivanti, and ServiceNow.
• Experience presenting service health, operational metrics, risk indicators, and improvement plans to senior IT leaders.
• Multilingual capabilities or experience working across European countries and cultures.

Culture & Benefits

• Employee growth and development opportunities.
• Flexible work arrangements.
• Competitive compensation and benefits.
• Performance-based incentives.
• Inclusive workplace focused on collaboration, innovation, and customer value.