3 дня назад
IT Support Technician
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Support Technician (Windows/Office 365): Providing onsite desktop and helpdesk support in Hyderabad, including hardware, operating systems, applications, network connectivity, and executive user support with an accent on incident resolution, workstation deployment, and IT asset management. Focus on troubleshooting enterprise platforms, administering Active Directory and Okta accounts, supporting Zoom and network services, and maintaining accurate ticket and system records.
Location: Hyderabad, Telangana, India; local candidates required
Company
Develops and manufactures intelligent photovoltaic tracking systems and clean-energy technology for utility-scale solar power plants.
What you will do
- Provide day-to-day desktop and helpdesk support for hardware, operating systems, software, applications, workstations, printers, and network systems.
- Configure, install, maintain, upgrade, and deploy laptops and desktops in a domain environment.
- Troubleshoot Wi-Fi, TCP/IP, DNS, DHCP, file access, Office 365, Box.com, Okta, Zoom, and other workplace technology.
- Create Active Directory accounts, reset passwords, maintain inventory and asset tags, and support executive staff and assistants.
- Manage assigned tickets through resolution, provide user feedback, update databases, and follow support procedures.
- Contribute to change tasks, problem analysis, known-error resolution, and long-term improvements to the support function.
Requirements
- Must be local to Hyderabad, Telangana.
- 2–4 years of desktop support experience.
- Proficiency with Windows 10/11, TCP/IP, DNS, DHCP, Active Directory, Office 2016/2019, Office 365, Okta, and Zoom.
- Knowledge of PowerShell scripting, ServiceDesk portals, and AI tools.
- Strong analytical, troubleshooting, interpersonal, and follow-up skills.
- Bachelor’s degree in computer science or equivalent experience.
Culture & Benefits
- Full-time position supporting a rapidly growing clean-energy technology business.
- Work involves close collaboration, customer focus, disciplined execution, and continuous improvement.
- Opportunity to support global solar infrastructure and advanced automation initiatives.
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