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4 дня назад

IT System Support Administrator

Формат работы
hybrid
Тип работы
fulltime
Английский
c1
Страна
India
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
IT System Support Administrator (IT Support/ITSM): Providing first- and second-line technical support for global users across hardware, software, devices, and service requests with an accent on endpoint administration, asset lifecycle management, and IT service processes. Focus on configuring laptops and mobile devices, managing Azure AD and Intune, maintaining access and inventory records, and coordinating technical escalations in a shift-based support environment.

Location: Gurugram, India; hybrid schedule with up to 2 days working from home and 3 days in the office on monthly rotational shifts

Company

hirify.global is a multinational packaging and display manufacturing business; TMS Global provides outsourced retail display, print, and packaging solutions across 97 markets.

What you will do

  • Provide first- and second-line remote, onsite, and telephone technical support to internal and external users.
  • Manage service requests and support issues involving hardware, software, applications, and projects.
  • Configure and profile laptops, mobile devices, peripherals, software, and services.
  • Administer hardware and software procurement, asset records, license capacity, and the full IT asset lifecycle.
  • Generate ticketing and hardware/software inventory reports and maintain support documentation.
  • Coordinate with third-party vendors and manage escalations using Zendesk or other service management tools.

Requirements

  • Fluent spoken and written English and experience working in an internationally focused environment.
  • Previous experience in IT technical support, preferably first- or second-line helpdesk support within a shared or managed service environment.
  • Knowledge of Microsoft Windows 10, Microsoft Edge, Chrome, and Microsoft 365.
  • Experience with Microsoft Azure AD, Microsoft Intune, user access and credential management, and Active Directory administration.
  • Experience with operating system, patch, and application updates, user onboarding and offboarding, and peripheral configuration.
  • Experience with asset databases, document management, IT service management disciplines, and support in a shift-based environment.

Nice to have

  • Experience with Zendesk, ServiceNow, or similar IT service management tools.

Culture & Benefits

  • Hybrid working arrangement with up to two work-from-home days per week within the rotational schedule.
  • Work in a global IT Services team supporting more than 300 end users across APAC, LATAM, EMEA, and North America.
  • Inclusive workplace focused on equal opportunity, diversity, sustainability, and responsible business practices.

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