Support Engineer (Microsoft 365)

Location: Hyderabad, India

Company

Global data and software services provider focused on connected digital experiences across the vehicle lifecycle, homes, and digital identities.

What you will do

• Provide advanced second-level support for incidents and service requests escalated from the Global IT Service Desk.
• Troubleshoot complex hardware, software, operating system, networking, email, conferencing, and collaboration issues.
• Administer user accounts, access requests, group memberships, permissions, provisioning, and deprovisioning.
• Support Microsoft 365, Outlook, Teams, OneDrive, SharePoint, conference room technologies, and collaboration devices.
• Perform root cause analysis, maintain technical documentation, and identify automation opportunities.
• Collaborate with infrastructure, security, application support, and Service Desk teams while mentoring Service Desk Specialists.

Requirements

• 3–5 years of experience in IT Support, Service Desk, Desktop Support, or Remote Support roles.
• Advanced knowledge of Windows 10/11, macOS, Active Directory, Azure Entra ID, Microsoft 365 Administration, Exchange Online, Microsoft Teams, and Microsoft Intune.
• Experience with enterprise identity and access controls, endpoint management, device provisioning, and software deployment.
• Familiarity with ITIL incident and request processes and ITSM platforms such as Jira Service Management or ServiceNow.
• Strong troubleshooting, analytical, organizational, documentation, communication, and customer service skills.
• Ability to work independently and collaboratively in a global support organization.

Nice to have

• CompTIA A+, ITIL Foundation, Microsoft 365 Fundamentals, or equivalent certification.

Culture & Benefits

• Work within a global IT Business Services organization.
• Collaborate with infrastructure, security, application support, and Service Desk teams.
• Contribute to continuous improvement and operational excellence initiatives.
• Support a fast-paced environment focused on reliable service delivery and customer experience.