Outdoor Planning and Service Team Leader

Location: Leicester Square, London, United Kingdom; minimum office attendance of three days per week

Company

hirify.global is a media and entertainment company operating radio, outdoor advertising, and technology platforms.

What you will do

• Lead and develop a multidisciplinary team of Outdoor Planning and Service Executives.
• Coordinate the planning, booking, preparation, and delivery of outdoor advertising campaigns.
• Build effective working relationships with sales teams, specialists, internal stakeholders, and external customers.
• Monitor customer contact quality, resolve complex requests and escalated complaints, and drive continuous service improvements.
• Manage team KPIs, performance reports, audit documents, and Salesforce client and brand data integrity.
• Coach, mentor, and motivate team members through one-to-ones, training, feedback, and regular team communication.

Requirements

• At least two years of experience in a customer-facing or contact centre customer service role.
• Essential experience in outdoor advertising and working with specialists.
• Strong leadership, customer service, communication, problem-solving, and decision-making skills.
• Ability to manage change, multitask, meet service-level KPIs, and work effectively in a fast-paced environment.
• Ability to produce reports and proficiency in Microsoft Office applications.
• Availability to work from the London office at least three days per week.

Nice to have

• Experience managing a small team.

Culture & Benefits

• Inclusive workplace focused on diversity, belonging, and accessible working practices.
• Opportunities to develop the Outdoor Planning function and improve customer service delivery.
• Regular coaching, mentoring, training, and professional development support.
• Collaborative environment focused on commercial success and continuous improvement.