Training and Knowledge Lead (AI)

Location: Sydney Olympic Park, Australia, with a hybrid working model typically requiring two days in the office

Company

hirify.global is a member-owned Australian organisation operating roadside assistance, electric vehicle charging, parks and resorts, car rental, ferry, and cruising businesses.

What you will do

• Lead, coach, and develop Trainers, Knowledge Specialists, and Quality Assurance teams.
• Partner with stakeholders to identify capability gaps and performance improvement opportunities.
• Modernise training content, learning frameworks, onboarding, upskilling, and development programs.
• Build coaching capability across leaders and frontline teams.
• Oversee knowledge management, continuous improvement, and operational readiness for new systems and projects.
• Champion AI, automation, digital tools, learning technologies, and data-driven improvements to engagement and business outcomes.

Requirements

• Experience leading learning, training, capability, or knowledge management teams.
• Proven experience coaching and developing people, with strong stakeholder engagement and influencing skills.
• Experience designing, implementing, and evaluating learning solutions.
• Excellent facilitation, communication, presentation, planning, organisation, and project management skills.
• Confidence working with digital platforms, systems, collaboration tools, and knowledge management technologies.
• Strong analytical, problem-solving, continuous improvement, and change management capabilities.

Nice to have

• Qualifications in teaching, training, adult learning, or a related discipline.
• Contact centre or customer operations experience.
• Experience coaching leaders, trainers, and frontline teams.
• Exposure to AI, automation, digital enablement, change management, or project delivery initiatives.

Culture & Benefits

• Progressive flexibility, leave, and wellbeing benefits.
• Travel discounts on SIXT car rental, cruises, and NRMA Holiday Parks and Resorts.
• Complimentary My NRMA membership with roadside assistance and retail, entertainment, fitness, and attraction discounts.
• Discounts on NRMA personal insurance products.
• Opportunities to grow, progress, or relocate within the hirify.global and across different locations.
• Inclusive workplace welcoming people from diverse backgrounds and communities.

Hiring process

• Successful applicants must complete pre-employment checks.