Scheduling Success Coordinator

Location: Wilmington, Delaware, United States. Hybrid schedule: work from home on Mondays and Fridays and onsite in the Wilmington office Tuesday through Thursday. Working hours are Monday–Friday, 8 am–6 pm.

Salary: $28.27–$44.17 per hour, plus eligibility for bonus, stock, and benefits.

Company

hirify.global provides scientific instruments and services supported by a field organization that serves customer sites.

What you will do

• Lead scheduling operations for a specific geography and coordinate strategic planning for onsite service events.
• Schedule and optimize Field System Engineers and Alternate Service Partners for installation, repair, and maintenance services.
• Confirm onsite service orders, prioritize customer response times, and reschedule services when needed.
• Maintain accurate records of engineer availability and commitments using enterprise business tools.
• Resolve resource shortages, coordinate with internal departments, and raise customer scheduling concerns.
• Drive continuous improvements that reduce costs, increase productivity, and improve customer satisfaction.

Requirements

• Academic degree with a technological or engineering background, or equivalent experience in a similar role.
• Experience in customer service and/or project management.
• Strong planning, organizational, negotiation, persuasion, and communication skills.
• Ability to work flexibly and autonomously in a dynamic, fast-paced environment.
• Resourcefulness, problem-solving ability, attention to detail, and a proactive approach.
• Ability to collaborate with stakeholders and handle situations with maturity and diplomacy.

Culture & Benefits

• Hybrid work arrangement with two remote days and three onsite days each week.
• Full-time day schedule with occasional travel.
• Eligibility for bonus, stock, and benefits.
• Inclusive, merit-based workplace committed to equal employment opportunity.
• Work governed by hirify.global Technologies Standards of Business Conduct.