RN Supervisor - Care Management (Temporary/Seasonal)

Location: Work@Home, United States

Company

hirify.global provides technology-enabled business process management and healthcare services covering clinical and case management, member engagement, provider solutions, claims, payment integrity, and analytics.

What you will do

• Lead the day-to-day operations of a remote team of Registered Nurses and Care Coaches supporting care management programs.
• Monitor productivity, quality, attendance, adherence, service levels, member engagement, and operational performance.
• Provide coaching, mentoring, performance evaluations, action plans, and corrective support for associates.
• Ensure compliance with client requirements, CMS, HIPAA, and other regulatory standards.
• Support onboarding, nesting, production readiness, refresher training, and remediation activities as needed.
• Collaborate with Workforce Management, Quality, Training, Human Resources, Compliance, and Operations teams.

Requirements

• Active unrestricted U.S. Registered Nurse (RN) license required.
• At least two years of post-licensure clinical experience.
• At least one year of leadership, mentoring, coaching, Team Lead, or supervisory experience.
• Experience in healthcare operations, BPO, care management, case management, disease management, utilization management, or a contact center environment.
• Strong coaching, analytical, communication, collaboration, and performance-management skills.
• Proficiency with Microsoft Office, reporting tools, workforce management applications, operational dashboards, and healthcare systems.

Nice to have

• Experience with Medicare Advantage, SNP, Medicaid, or managed care populations.
• Experience leading remote, hybrid, or geographically dispersed teams.
• Experience facilitating training, onboarding, classroom instruction, or working as a Trainer, SME, Mentor, Team Lead, or Supervisor in healthcare.

Culture & Benefits

• Remote work environment with virtual support throughout the workday.
• Focus on employee development, engagement, recognition, and continuous improvement.
• Opportunities to develop future leaders, mentors, trainers, and subject matter experts.
• Collaboration across Workforce Management, Quality, Training, Human Resources, Compliance, and Operations.