Client Engagement Specialist (Luxury Hospitality/Wine)

Location: Saint Helena, United States

Salary: $30–$33 per hour, depending on experience, plus sales incentives and eligibility for a discretionary performance bonus.

Company

hirify.global's Joseph Phelps Vineyards is a Napa Valley winery focused on luxury wine experiences and direct-to-consumer relationships.

What you will do

• Cultivate meaningful, long-term relationships with clients and members.
• Support direct-to-consumer sales through personalized client engagement.
• Connect with clients by phone, email, SMS, and other approved communication channels.
• Understand client preferences, recommend wines and experiences, and anticipate needs.
• Support database management, guest communication, wine shipments, delivery, and inventory activities.

Requirements

• Experience or demonstrated ability in client relationship-building and communication.
• Sales aptitude and a strong hospitality mindset.
• Professionalism, collaboration, and attention to detail.
• Passion for hospitality, client engagement, and elevated wine experiences.

Culture & Benefits

• Professional development in luxury hospitality, direct-to-consumer sales, client engagement, and wine education.
• Exposure to cross-functional collaboration, mentorship, and ongoing coaching.
• Opportunities for internal career growth across Hospitality, Membership, Marketing, Direct-to-Consumer Sales, and leadership.
• Sales incentives and eligibility for a discretionary performance bonus.

Hiring process

• Evaluation of client relationship-building, communication skills, sales aptitude, and luxury hospitality mindset.
• Assessment of collaboration, professionalism, and alignment with company culture and values.