Inside Sales Support Specialist (Luxury Hospitality)

Location: Ft. Lauderdale; office-centric position

Company

hirify.global delivers ultra-luxury hospitality and travel experiences at sea.

What you will do

• Provide administrative support for the B2B travel agency sales channel, including agency and vendor registration.
• Maintain accurate travel agency databases and detailed records of partner interactions.
• Process invoices and support travel advisor commission payments and reconciliation with Accounting and Finance.
• Support Strategic Accounts, GSO, and MILUX sales teams with agency development and new business opportunities.
• Service existing travel agency bookings, reservation modifications, guest preferences, and escalated calls.
• Educate travel agency partners on booking tools, the booking lifecycle, and trade marketing resources.

Requirements

• Minimum two-year college degree or three years of equivalent experience.
• One to two years of experience in customer service or sales.
• Experience with RESCO Central Reservation System or demonstrated competency with GDS or CRM platforms such as Salesforce or Sabre.
• Proficiency in Microsoft Office, SmartSheets, and analytical reporting related to travel agency sales.
• Knowledge of travel agency sales administration, including ARC/IATA commission processes.
• Strong organization, attention to detail, multitasking, interpersonal, written, and verbal communication skills.

Nice to have

• Experience in the luxury cruise segment.
• Ability to learn new systems quickly.

Culture & Benefits

• Full-time employment in an office-centric environment.
• Additional working time outside normal business hours may be required.
• Work within Ritz-Carlton Gold Standards focused on ethics, professionalism, quality, and high customer service.
• Use InContact-CXone for telephone management and Dynamics 365 for purchase order processing.
• Inclusive equal-opportunity workplace.