Support Operations Specialist

Location: Waltham, MA, United States

Base salary: $78.5K–$90.2K per year

Company

Enterprise storage company providing software-defined storage, data protection, disaster recovery, business continuity, and cyber resilience solutions.

What you will do

• Plan, monitor, and control support project delivery, including customer installations and ad-hoc requests.
• Coordinate with internal and external stakeholders and communicate directly with customers.
• Generate reports and analyze operational data to improve cost and efficiency.
• Optimize support process workflows for successful, on-time execution.
• Manage spare-parts inventory and collaborate with teams worldwide.

Requirements

• Bachelor’s degree in Industrial Engineering, Information Systems, Economics, Business Management, or a related field.
• At least two years of relevant experience in customer success or operations.
• Excellent written and verbal English communication skills.
• Strong analytical, interpersonal, project management, multitasking, and process-oriented skills.
• Customer satisfaction orientation and a collaborative working style.

Nice to have

• Basic understanding of hardware parts and structure.
• Customer success or account management experience.
• Experience with JIRA and BI tools such as DOMO.
• Proficiency in a foreign language.

Culture & Benefits

• Work within a global support operations team.
• Exposure to enterprise storage, cyber resilience, and data protection solutions.
• Collaboration with stakeholders across the company and worldwide.