Customer Implementation Manager (AI)

Location: Belgrade, Serbia; hybrid

Salary: €36,000–€40,000 annually for Belgrade L2, plus equity.

Company

hirify.global builds a unified AI agent for ecommerce brands that supports, sells to, and re-engages customers across the customer journey.

What you will do

• Manage the full customer onboarding process from sales handover through configuration, training, and activation.
• Conduct discovery and implementation sessions and customize Helpdesk and AI Agent solutions to customer needs.
• Design AI Agent adoption roadmaps, sequence automation rollouts, and reduce time to value.
• Manage ecommerce integrations, investigate custom integration paths, and troubleshoot implementation issues.
• Set milestones and workback schedules while coordinating customers and internal teams.
• Analyze ecommerce and support data to communicate revenue, efficiency, risk, and AI adoption outcomes to executives.

Requirements

• 3–5+ years of experience in SaaS implementation management or a similar post-sales role, delivering complex implementations independently.
• 3–5+ years of consultancy and project management experience, including managing 25–30 accounts simultaneously.
• Strong communication, interpersonal, consultative, and executive presentation skills.
• Understanding of ecommerce platforms and integrations, with the ability to explore and troubleshoot technical solutions.
• Passion for AI, automation, customer adoption, relationship building, continuous learning, and adapting to evolving products and processes.

Nice to have

• Experience in ecommerce and familiarity with Shopify or common ecommerce technology stacks.
• Bilingual French.

Culture & Benefits

• Access to premium AI tools including ChatGPT, Claude, Granola, and others.
• Annual learning and development budget for exploring new tools.
• AI champions and weekly company-wide sessions for sharing AI workflows and discoveries.
• Inclusive environment with accommodations available during the application and interview process.