SMB Deployment Project Manager (I) (Point of Sale)

Location: Belgrade, Serbia; on-site

Company

Global commerce technology provider delivering unified commerce, point-of-sale, payment, and operational solutions for retail and dining customers in more than 35 countries.

What you will do

• Manage Aloha point-of-sale implementation projects from assignment through completion and handoff.
• Lead customer discovery meetings, translate business needs into complete solutions, and set delivery expectations.
• Plan milestones, track tasks and time in project management software, and communicate changes across customers and internal teams.
• Coordinate complex single-site and multi-unit implementations, including projects using the full Aloha suite.
• Lead post-installation follow-ups and support customer satisfaction.
• Document business processes, requirements, project status, and delivery milestones.

Requirements

• Previous experience in the restaurant industry.
• Previous experience with point-of-sale software; Aloha experience is an advantage.
• Project management experience is an advantage.
• Excellent English communication skills and the ability to collaborate across multiple teams.
• Experience with Excel, Word, and PowerPoint.
• Process-driven, organized, detail-oriented, self-starting, and able to manage multiple tasks.

Culture & Benefits

• Customer-facing role requiring a diplomatic approach to balancing customer needs with established processes.
• Work with multiple internal organizations to deliver projects on schedule.
• Opportunities for independent learning and development of industry knowledge.
• Employment is subject to applicable screening criteria.