Crisis & Referral Specialist (Behavioral Health)

Location: Candidates must reside in Louisiana, United States. The role is virtual full-time, with required in-person training sessions; candidates must be within reasonable commuting distance of the posting location unless an accommodation is granted. Training takes place Monday–Friday, 9:00 a.m.–5:30 p.m. CST. The call center operates 24/7, including weekends and holidays.

Company

hirify.global is a healthcare company focused on improving lives and communities and simplifying healthcare.

What you will do

• Handle inbound calls from individuals seeking support, services, or crisis assistance.
• Conduct safety screenings and assessments to identify the presence and severity of risks to callers or others.
• Provide telephonic crisis intervention and de-escalation using established protocols.
• Develop action plans with callers based on their needs and assessment results.
• Document interactions accurately and on time according to established criteria.
• Coordinate referrals, follow-up, agencies, organizations, and support systems to help individuals access services.

Requirements

• High school diploma or equivalent.
• At least one year of behavioral health experience, or at least six months of direct crisis experience involving screenings and assessments.
• Equivalent combinations of education and experience may be considered.
• Must reside in Louisiana and be within reasonable commuting distance of the posting location for required in-person training, unless an accommodation applies.
• Ability to work across a 24/7 call-center schedule, including weekends and holidays.
• Compliance with HIPAA, OSHA, and applicable federal, state, and local regulations.

Nice to have

• Bachelor’s degree in mental health, human services, or a related field.
• Two years of direct experience supporting individuals who need behavioral health services.
• Call center experience.
• Additional crisis experience.

Culture & Benefits

• Virtual full-time work with required in-person training and a structured 24/7 operating model.
• Paid holidays, paid time off, and potential incentive bonus programs.
• Medical, dental, vision, disability, life insurance, and wellness benefits.
• 401(k) with company match and employee stock purchase plan.
• Financial education resources and professional growth opportunities.