Crisis & Referral Specialist (Behavioral Health)

Location: Must reside in Nevada; the role is virtual full-time except for required in-person training. Training runs Monday–Friday, 8:00 a.m.–4:30 p.m. PST for four weeks. Candidates must be within reasonable commuting distance of a posting location unless an accommodation is granted.

Salary: $23.11–$36.40 per hour.

Company

hirify.global is a healthcare company focused on improving lives and communities and simplifying healthcare through its Carelon Behavioral Health organization.

What you will do

• Answer inbound calls from individuals seeking support, services, or crisis assistance.
• Conduct safety screenings and assessments to identify the presence and acuity of risk.
• Use caller information and assessment results to understand needs and develop action plans collaboratively.
• Provide telephonic intervention and de-escalation using established protocols.
• Document interactions accurately and connect callers with appropriate services and follow-up support.
• Coordinate with agencies, organizations, and individuals to optimize available resources and comply with HIPAA, OSHA, and applicable regulations.

Requirements

• High school diploma or equivalent.
• At least one year of behavioral health experience, or at least six months of direct crisis experience involving screenings and assessments, or an equivalent combination of education and experience.
• Must reside in Nevada and be available for a 24-hour call-center schedule, including weekends and holidays.
• Ability to complete four weeks of Monday–Friday training from 8:00 a.m. to 4:30 p.m. PST.
• Knowledge of crisis screening, assessment, intervention, and de-escalation practices.

Nice to have

• Bachelor’s degree in mental health or another human services field.
• Two years of experience working directly with individuals receiving behavioral health services.
• Call center experience.
• Additional crisis experience.

Culture & Benefits

• Virtual work with required in-person training and potential office attendance when applicable.
• Medical, dental, vision, disability, life insurance, and wellness benefits.
• Paid holidays, paid time off, merit increases, and incentive programs.
• 401(k) matching, stock purchase plan, and financial education resources.
• COVID-19 and influenza vaccination may be required for certain patient- or member-facing roles, subject to applicable exceptions.