Client Services Professional I (Fintech)

Location: In office at 7878 North 16th Street, Phoenix, Arizona, US 85020

Salary: $18.39–$27.62 per hour

Company

hirify.global is a financial services institution and a subsidiary of Royal Bank of Canada, providing banking and client relationship services.

What you will do

• Manage client servicing needs within an assigned portfolio.
• Answer incoming client calls, emails, and correspondence and complete or escalate requests.
• Support money movement, transfers, payments, account information requests, and client information updates.
• Use product knowledge and standard procedures to provide proactive and reliable solutions.
• Apply critical thinking to resolve client issues and determine when collaboration or escalation is needed.
• Attend training sessions, team meetings, and manager meetings for coaching and development.

Requirements

• Bachelor’s degree or equivalent.
• At least one year of experience in client service, operations, or relationship management support.
• At least one year of client-facing documentation and services experience.
• Basic expertise across a variety of financial products.
• Understanding of upstream and downstream processes and their impacts.
• Regular reporting to the designated City National location is required.

Culture & Benefits

• Medical, dental, and vision coverage available from the first month following the start date.
• 401(k) company matching contribution.
• Tuition reimbursement and internal upskilling and training resources.
• Vacation, sick, and volunteer time benefits.
• Health and family planning benefits, including fertility support and specialized health programs.
• Career mobility support and colleague resource groups.