Member Service Representative (Full-Time)

Location: On-site in Inglewood, California, United States. The role may require working at or permanently transferring to neighboring branches within a reasonable commuting distance.

Salary: $23.75–$27.55 per hour

Company

hirify.global provides banking and financial services to its members through branch operations.

What you will do

• Provide guidance on deposit, lending, credit, and debit products and services.
• Open and maintain checking, savings, certificate, IRA, trust, estate, loan, and other financial accounts.
• Process deposits, withdrawals, loan payments, check cashing, and other routine transactions.
• Research and resolve basic account discrepancies and member service requests.
• Identify opportunities to support member relationships through education and cross-service recommendations.
• Handle cash and negotiable instruments securely while complying with applicable regulations.

Requirements

• Ability to build effective relationships through rapport, trust, diplomacy, and tact.
• Strong research, analytical, problem-solving, judgment, and decision-making skills.
• Ability to work independently and collaboratively in a high-production, changing environment.
• Ability to navigate multiple systems and adapt to evolving technologies.
• Effective verbal and written communication skills.
• Availability to work Monday through Saturday according to business needs and on-site branch requirements.

Nice to have

• Working knowledge of deposit and loan products, services, and operational procedures.
• Customer service experience, preferably in banking or another financial institution.

Culture & Benefits

• Employee position with competitive pay and benefits.
• Culture focused on an engaged, committed, and appreciative workplace.
• Training is provided, with longer hours required during training.

Hiring process

• Applicants receive a required online assessment by email.
• Completing the assessment is required for the application to be considered.