Client Services Professional I

Location: In office at 7878 North 16th Street, Phoenix, Arizona, US 85020

Salary: $18.39–$27.62 per hour

Company

hirify.global is a financial services company and a subsidiary of Royal Bank of Canada, providing banking and client relationship services.

What you will do

• Manage client servicing needs within an assigned portfolio.
• Respond to incoming calls, emails, and correspondence and complete client requests.
• Process or support money movement, payments, account information updates, and other servicing requests.
• Provide proactive solutions using product knowledge and standard procedures.
• Identify issues requiring collaboration or escalation and take accountability for decisions.
• Attend training sessions, team meetings, and manager meetings for coaching and development.

Requirements

• Bachelor's degree or equivalent.
• At least 1 year of experience in client service, operations, or relationship management support.
• At least 1 year of documentation and client-facing services experience.
• Basic expertise across a variety of products.
• Understanding of upstream and downstream processes and their impacts.
• Ability to report to the designated City National location in Phoenix, Arizona.

Culture & Benefits

• Medical, dental, and vision coverage available from the first month following the start date.
• Company-matching 401(k) contribution.
• Tuition reimbursement and internal upskilling and training resources.
• Vacation, sick, and volunteer time benefits.
• Health and family planning benefits, including fertility and specialized support programs.
• Career mobility support and colleague resource groups.