Customer Care Spec_12535

Location: London, KY, United States

Company

hirify.global provides financial services and customer account support.

What you will do

• Respond to inbound and outbound calls, digital messages, web chats, and text communications.
• Provide website and technology assistance, including password resets and support for declined payments.
• Handle payment arrangements, complaints, branch issues, delinquency matters, refunds, settlements, cash advances, and convenience checks.
• Negotiate with customers to resolve account matters and provide consultative solutions.
• Process lien releases and inquiries about closed or resolved accounts.
• Document customer accounts accurately while meeting individual and team performance targets.

Requirements

• High school diploma or GED.
• Ability to communicate clearly, listen effectively, analyze challenging situations, and provide appropriate solutions.
• Ability to work in a fast-paced, goal-oriented environment and use multiple systems simultaneously.
• Ability to follow the FDCPA and applicable state and federal telephone-servicing regulations.

Nice to have

• 2–4 years of call center experience.
• Demonstrated customer service experience and a record of recommending appropriate products or services.
• Bilingual English and Spanish skills.

Culture & Benefits

• Work collaboratively as both a team member and an individual contributor.
• Support customers through phone, web chat, text, and website channels.
• Operate in a structured environment focused on quality, first-call resolution, compliance, and timely customer responses.