Specialized Client Care Services Representative Senior

Location: Franklin, Wisconsin, United States; onsite corporate location

Salary: $21.77–$32.66

Company

hirify.global provides financial and insurance services focused on clients' interests.

What you will do

• Answer questions from Financial Representatives and provide servicing options for products and services in a call center environment.
• Resolve basic, intermediate, and increasingly complex inquiries and transactions in a specialized service area.
• Research complex problems, identify root causes, provide solutions, and anticipate future issues.
• De-escalate challenging situations, take ownership of cases, and minimize repeat calls and unnecessary transfers.
• Educate representatives about website and self-service capabilities while considering transaction risks and client or policy impacts.
• Support process improvements, maintain professional field relationships, and protect confidential information.

Requirements

• Associate degree in business or a related field, or an equivalent combination of education and experience.
• At least two years of related customer service experience.
• Advanced understanding of specialized markets or products, including DI, LTC, Whole Life, COLI, or BOLI.
• Basic knowledge of single-risk products and tax implications.
• Advanced written and verbal communication, problem-solving, organization, and prioritization skills.
• Ability to manage high call and case volumes accurately, use current software, and demonstrate solid keyboarding skills.

Culture & Benefits

• Full-time employment in a corporate call center environment.
• Emphasis on continuous learning, improvement, adaptability, and professional relationships.
• Work requires adherence to strict confidentiality and privacy standards.
• Compensation is determined based on skills, experience, market conditions, candidate location, and hiring-process factors.