Technical Customer Support Professional (Trimble Connect)

Location: Westminster, United States of America (in-office). Travel requirement: 5% or less.

Salary: $58,300–$80,100 per year.

Company

hirify.global develops software, hardware, and services that connect physical and digital worlds across construction, agriculture, geospatial, transportation, and logistics.

What you will do

• Provide advanced technical support for hirify.global Connect to distribution partners and end users.
• Troubleshoot complex data issues and software workflow defects using remote access tools.
• Lead product meetings covering support analytics, defects, and enhancements.
• Create technical documentation and workflow notes for global support teams.
• Collaborate with hirify.global divisions to resolve tier-level technical challenges.

Requirements

• 2+ years of field experience or higher education in a technical or relevant professional field.
• Experience with complex troubleshooting and resolving software workflow defects.
• Familiarity with Salesforce or similar CRM software.
• Strong communication skills and the ability to explain technical concepts to varied audiences.
• Ability to work independently, manage high-priority projects, and collaborate effectively.
• Ability to work in-office in Westminster, United States of America.

Nice to have

• Experience in digital construction or AECO industries.
• Experience with cloud-based collaboration tools.

Culture & Benefits

• Purpose-driven work focused on productivity, quality, safety, and sustainability.
• Collaborative and supportive workplace culture.
• Medical, dental, vision, life, and disability benefits.
• Time off and retirement plans.
• Additional benefits may include tax savings plans, paid parental leave, and an employee stock purchase plan.

Hiring process

• Submit an online application through the job posting.
• Applications are accepted on an ongoing basis until the position is filled.