Senior Client Manager (Public Sector Employee Benefits)

Location: Remote - Florida. Primarily office-based work with regular travel of up to 50% to client meetings and worksites, including occasional work outside standard business hours.

What you will do

• Own end-to-end relationships for a complex book of public sector clients, with accountability for retention, satisfaction, and long-term value.
• Advise executive leaders, benefits committees, and governing bodies on plan design, funding, compliance risk, and workforce impact.
• Lead multi-year benefits strategies, complex implementations, renewals, governance, and risk mitigation.
• Own open enrollment strategy and execution, including communications, timelines, and enrollment approach.
• Manage carrier and vendor relationships, service-level expectations, and contractual commitments.
• Partner with Analytics, Client Services, Sales, Compliance, and Operations teams while mentoring client managers and improving service practices.

Requirements

• Advanced knowledge of employee benefits programs, including medical, dental, vision, pharmacy, life, disability, and voluntary benefits.
• Strong understanding of public sector benefits environments, governance structures, procurement, compliance, and long decision-making cycles.
• At least 7 years of experience in employee benefits client services, benefits consulting, brokerage, or a senior client-facing role.
• Bachelor’s degree in Business Administration, Human Resources, Finance, Risk Management, Public Administration, or a related field, or equivalent experience.
• Valid Florida Life, Health & Variable Annuities 2-15 license, or the ability to obtain it within the first 90 days, is required.
• Valid Florida driver’s license is required.

Nice to have

• Prior experience serving public sector clients.
• CEBS, PHR, SPHR, SHRM-CP, or SHRM-SCP certification.

Culture & Benefits

• Meritocracy-focused culture that rewards initiative and commitment to client outcomes.
• Medical, prescription, dental, vision, life, and disability insurance.
• Employee stock purchase plan, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, and preferred partner discounts.