Backup Care Specialist

Location: Hybrid in Dallas, Texas; in-office Monday, Wednesday, and Thursday. Working hours are Monday–Thursday, 9:30 a.m.–6:00 p.m. CT, and Friday, 10:30 a.m.–7:00 p.m. CT.

Salary: $22 per hour, non-negotiable.

Company

hirify.global is a consumer technology company and care platform helping families find and manage child, elder, pet, home, and other care services.

What you will do

• Support clients and care providers through telephone, web, chat, and email interactions.
• Determine client eligibility, assess care needs, and explain available backup care benefits.
• Research care options, contact providers, provide referrals, and follow up with clients.
• Document requests and case details in the CRM and track support issues using call-tracking tools.
• Meet department standards for productivity, service levels, average speed to answer, quality, and abandon rates.

Requirements

• Associate’s or bachelor’s degree preferred.
• Experience or familiarity with child care or adult care settings.
• Strong customer service, active listening, written and oral communication, and interpersonal skills.
• Excellent attention to detail, analytical ability, organization, and time management.
• Computer literacy, keyboarding skills, and experience with Microsoft applications.
• Ability to work in the Dallas office on Monday, Wednesday, and Thursday.

Nice to have

• Experience with customer relationship management systems.
• Associate’s or bachelor’s degree.

Culture & Benefits

• Collaborative environment focused on using technology and data to improve care access.
• Health insurance, life insurance, and disability insurance.
• 401(k) employer matching program.
• Paid holidays and paid time off.
• Opportunities to work with a care platform available in more than 20 countries.