Facilities Coordinator (Healthcare)

Location: Remote in Texas, with required quarterly travel to the San Antonio office

Company

hirify.global is a technology and services company improving access to non-emergency medical transportation through proprietary technology and a nationwide network of transportation providers.

What you will do

• Build and maintain relationships with medical facilities, case managers, and facility points of contact.
• Onboard facility staff to the SafeRide Care Portal and provide refresher training and job aids.
• Handle facility phone-line inquiries, triage scheduling and policy questions, and escalate complex issues.
• Track facility activity, engagement, ride-volume trends, open issues, and turnaround-time KPIs.
• Coordinate with Network/TP Operations and Member Services to improve recurring ride scheduling and reduce service gaps.
• Deliver live virtual and in-person training and maintain accurate communication, training, and escalation records.

Requirements

• High school diploma or equivalent.
• At least one year of experience in customer service, provider relations, patient access, call center work, or healthcare coordination.
• Strong written and verbal communication skills and confidence speaking with external partners.
• Comfort using operational systems such as Salesforce, dashboards, and spreadsheets.
• Organized, detail-oriented, calm under pressure, and able to follow workflows and escalate appropriately.
• Ability to travel to the San Antonio office quarterly for team collaboration and training.

Nice to have

• Experience with provider offices, care coordinators, or case managers.
• Experience with mass-email tools and contact management.
• Bilingual English/Spanish proficiency.
• Familiarity with Medicaid, Medicare, or healthcare operations.

Culture & Benefits

• Remote-first work environment with flexible hours.
• Competitive salary, annual bonus opportunities, and equity options.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off, company holidays, and parental leave.
• Career growth and development opportunities in a mission-driven organization.