Retirement Plans Operation Services, Sr. Manager (PL)

Location: On-site in Richfield, Ohio, or Austin, Texas

Salary: $97,000–$107,000 per year, plus bonus or incentive opportunities

Company

hirify.global provides bundled retirement plan services, including recordkeeping, investment options, participant education, retirement advice, and technology for mid-sized and large employers.

What you will do

• Lead payroll programming support for retirement plan clients and ensure timely, accurate delivery.
• Oversee feedback files, Contribution Management System setup, IDF setup, quality assurance, quality control, and SFTP operations.
• Coach and develop team members, set expectations, and maintain accountability for goals and deliverables.
• Support plan sponsors, payroll vendors, internal partners, and external clients with payroll-related changes and programming issues.
• Manage daily operations, workflows, controls, quality standards, and project priorities.
• Identify improvements that reduce risk, strengthen administrative efficiency, and enhance the client experience.

Requirements

• 5–7 years of experience in qualified retirement plan administration, financial services, payroll operations, or a related field.
• Advanced knowledge of Microsoft Office, including Excel, Word, PowerPoint, and OneNote.
• Bachelor’s degree or equivalent experience.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment with minimal errors.
• Strong time management, interpersonal, analytical, communication, and presentation skills.
• Ability to work on site in Richfield, Ohio, or Austin, Texas.

Nice to have

• Client-focused approach and commitment to exceptional outcomes.
• Experience building collaborative relationships across teams and leadership levels.
• Strong problem-solving, decision-making, business judgment, and results orientation.

Culture & Benefits

• In-office collaboration and a culture focused on trust, learning, and continuous development.
• 401(k) with company match and employee stock purchase plan.
• Health, dental, and vision insurance.
• Paid vacation, volunteering time, parental leave, and family-building benefits.
• Tuition reimbursement and a 28-day sabbatical after five years of service for eligible positions.