Project Manager & Process Engineer - Customer Operations

Location: Milpitas, California, United States; onsite at the Milpitas Office. A secondary office location is listed in Irvine, California.

Salary: $121,400–$206,400 per year

Company

hirify.global develops Flash memory and advanced memory technology solutions supported by global manufacturing and supply chain operations.

What you will do

• Lead Customer Operations projects from scoping and planning through execution and post-implementation review.
• Define project goals, timelines, resources, success metrics, and delivery plans.
• Coordinate stakeholders across Sales, Finance, Customer Success, and Operations.
• Map current-state workflows and design future-state processes using process improvement methodologies.
• Improve the end-to-end customer journey and simplify customer-facing and internal workflows.
• Identify cost-reduction opportunities across systems, workflows, and vendor relationships, and report savings and ROI.

Requirements

• Bachelor’s degree in Engineering, Business, Operations, or a related field; a master’s degree is preferred.
• 5–8+ years of experience in project management, Customer Operations, or process improvement.
• Proven experience delivering complex, cross-functional projects and implementing process improvements and cost-saving initiatives.
• Knowledge of ERP and CRM systems such as SAP and Salesforce, plus sales processes.
• Strong analytical, organizational, project management, communication, stakeholder management, and problem-solving skills.
• Ability to influence without direct authority and maintain strong execution discipline.

Culture & Benefits

• Inclusive workplace focused on diversity, belonging, respect, and contribution.
• Paid vacation and sick leave.
• Medical, dental, vision, life, accident, and disability insurance.
• Flexible spending and health savings accounts, employee assistance, and voluntary benefit programs.
• Tuition reimbursement, transit benefits, employee stock purchase plan, and 401(k) savings plan.
• Eligibility for short-term incentives and, depending on the role, long-term incentive or equity programs.