Director of Operations, East (Healthcare)

Location: Atlanta Office, United States; flexible remote or hybrid work options

Salary: $150,000–$180,000 per year

Company

hirify.global is building a national medical imaging network that connects patients, providers, and payers to faster, higher-quality diagnostic imaging.

What you will do

• Set the strategy, structure, and performance standards for the East operations function and US Operations teams.
• Build scalable operational architecture, workflows, reporting, dashboards, and performance metrics.
• Lead operational efficiency, continuous improvement, automation, and technology adoption across the organization.
• Coordinate cross-functional delivery with Product, Data, Engineering, Provider Management, and other leaders.
• Support onboarding of marketplace participants and maintain imaging-center SLAs and network performance.
• Lead HIPAA compliance and establish operational foundations capable of scaling across multiple states.

Requirements

• Track record of exceptional delivery in healthcare operations; Personal Injury medical operations experience is valuable.
• Experience leading, motivating, and retaining high-performing teams.
• Strong process design, implementation, operational metrics, and service-center metrics experience.
• Experience with customer service platforms and applying automation or AI to manual operational processes.
• Data-first mindset, strong communication skills, and comfort working with ambiguity and at high speed.
• Ability to work with sensitive patient data and apply AI responsibly; AI fluency will be assessed during the hiring process.

Nice to have

• Lean Six Sigma training or familiarity.
• Experience identifying potential leaders and scaling operations across multiple markets.

Culture & Benefits

• Flexible remote or hybrid work options.
• Medical, vision, and dental coverage.
• 28+ days of paid time off across PTO and wellbeing days.
• Paid parental leave, 401k retirement plan, and a personal development budget.
• Equipment provided, inclusive people-first policies, and Atlanta office perks including weekly team lunch, gym access, and roof terrace.

Hiring process

• Approximately 30-minute introductory call with a Senior Talent Partner.
• Approximately 45-minute hiring-manager interview covering the role and technical needs.
• Values and AI fluency assessment, followed by meetings with founders or team members and an offer.