Manager, Outreach and Engagement (Healthcare)

Location: Fully remote within the United States; standard schedule is Monday–Friday, 8:30am–5:00pm CST, with some evening work required.

Salary: $90,000–$115,000 per year, plus quarterly bonus and equity.

Company

hirify.global is a virtual medical practice providing proactive care for women and children across pregnancy, postpartum, pediatrics, menopause, and perimenopause.

What you will do

• Lead, coach, train, and motivate outreach specialists to achieve enrollment and activation KPIs.
• Facilitate onboarding and training for new specialists.
• Analyze qualitative and quantitative outreach metrics, including enrollments and CAC, to identify improvement opportunities.
• Audit call recordings, specialist interactions, documentation, and adherence to protocols and privacy requirements.
• Improve the efficiency and effectiveness of inbound and outbound calling processes.
• Create team schedules, conduct performance evaluations, and ensure compliance with healthcare regulations and government guidelines.

Requirements

• Bachelor’s degree in healthcare management, public health, or a related field.
• Experience in healthcare management, outbound calling, and proactive outreach.
• Strong knowledge of Medicaid policies, procedures, and value-based care.
• Experience managing and motivating teams, with strong communication and interpersonal skills.
• Proficiency in data analysis, reporting, healthcare software systems, and CRM tools.
• Strong organizational, documentation, and adaptability skills in a fast-paced environment.

Nice to have

• Fluency in spoken and written Spanish.
• Experience working in a fast-paced startup environment.

Culture & Benefits

• Fully remote work flexibility within the United States.
• Health, dental, and vision coverage for employees and their families.
• HSA and FSA options, a 401(k) program, and equity participation.
• Competitive vacation policy and 16 weeks of paid parental leave.
• Collaborative, patient-first environment focused on data-driven decision-making and professional growth.