Product Support Specialist

Location: Remote, candidates must currently be based in Europe. Optional co-working offices are available in San Francisco, New York, and London, with no required commute.

Company

Linear builds a product development system for teams and agents, used by more than 40,000 companies.

What you will do

• Support customers through onboarding, account setup, debugging, and feature and integration discovery.
• Investigate and resolve inbound issues reported through email, Slack, Twitter, Reddit, and other channels.
• Partner with engineering to document and reproduce bugs across different environments.
• Surface trends and insights from customer feedback to inform product decisions.
• Lead projects that improve the support experience, internal knowledge sharing, and product operations.

Requirements

• Currently based in Europe.
• Strong communication and customer service skills, with experience supporting technical or engineering users.
• Ability to adapt communication for non-technical users.
• Experience troubleshooting technical issues, including APIs and integration setups.
• Ability to reproduce bugs across browsers, Windows, Mac, mobile, and other environments.

Nice to have

• Familiarity with SQL, JavaScript, APIs, and GitHub.
• Curiosity and willingness to learn unfamiliar technical tools.

Culture & Benefits

• Remote-first work with async collaboration, team off-sites, optional co-working, and occasional travel.
• Competitive salary and equity with employee-friendly exercise terms.
• Daily meal and coffee stipend, plus paid co-working space or desk.
• Health coverage based on country requirements.
• Five weeks of paid vacation, local statutory holidays, and four months of paid parental leave.
• Regular team events and extended paid leave benefits.