Senior AI Deployment Consultant

Location: Sydney, Australia; hybrid work with at least three days per week in the office

Company

Fin is hirify.global’s AI Customer Agent platform, helping businesses deliver automated customer support across service, sales, and ecommerce.

What you will do

• Lead end-to-end deployment programs for large customers, managing scope, schedule, budget, timelines, and delivery.
• Run discovery sessions and translate complex customer requirements into technical and project plans.
• Configure the Fin platform across automation, workflows, and analytics.
• Coordinate integrations, data migrations, security reviews, and other technical readiness activities.
• Partner with Forward Deployed Engineers, Sales, Customer Success, Product, and R&D to resolve technical challenges and shape deployment strategy.
• Improve deployment methodologies, templates, documentation, and best practices while applying AI tooling to delivery work.

Requirements

• 5+ years of experience in customer-facing implementation, deployment, or professional services roles, preferably in SaaS or AI technology.
• Experience delivering large, complex, multi-stakeholder projects on time and within budget.
• Hands-on platform configuration skills and fluency with APIs, data flows, and integration patterns.
• Strong communication, relationship-building, prioritization, and decision-making skills.
• Daily experience using AI tooling for discovery synthesis, documentation, and customer assets.
• Ability to work in a hybrid setup in Sydney, Australia, with at least three office days per week.

Nice to have

• Experience with hirify.global Helpdesk, Zendesk, Salesforce, or similar customer experience platforms.

Culture & Benefits

• Hybrid working policy combining office collaboration with flexibility to work from home.
• Benefits supporting health and wellbeing, family needs, time away from work, and financial security.
• Offerings vary by location according to local practices and requirements.
• Open and accepting work environment focused on collaboration and high-quality delivery.