Customer Service Agent (Dutch/English)

Location: Bucharest, Romania; hybrid work with the possibility to work remotely up to 50% of the time

Company

hirify.global operates land-based and online games of chance, including casino games, sports betting, and poker.

What you will do

• Respond to player questions and requests by email, phone, and chat.
• Register, monitor, and resolve issues encountered while using the gaming platform.
• Determine whether requests can be resolved directly or should be transferred to another service.
• Work toward individual and team KPIs while implementing feedback and improvement plans.
• Pre-analyze and report technical issues on gaming websites according to the incident management procedure.
• Work varying schedules to support a 24/7 customer service operation.

Requirements

• Native-level Dutch and fluent English, both written and spoken.
• Previous experience in online customer service or another service-related sector, such as casino, hospitality, reception, or guiding.
• Good knowledge of Word, Excel, Outlook, and online communication software.
• Strong written communication skills and the ability to use ticket management systems.
• Ability to multitask, use keyboard shortcuts, and work across multiple screens.
• Customer-oriented, empathetic, diplomatic, and focused on customer satisfaction.

Culture & Benefits

• Opportunity to work on international projects within a growing group.
• Collaborative and high-performing work environment.
• Leadership based on trust, autonomy, talent, and shared values.
• Continuous learning, training, and internal mobility opportunities.
• Competitive salary and benefits package aligned with the local market.
• International environment with a focus on people, teamwork, and professional growth.