Enterprise AI Services Manager (AI)

Location: Garching, Bavaria, Germany; hybrid work with onsite attendance three days a week for most office-based roles

Salary: Not specified; the posting lists salary grade P4.

Company

hirify.global develops automotive, lifestyle, and digital transformation technologies across a portfolio of recognized brands.

What you will do

• Manage the operational lifecycle of enterprise AI services, including onboarding, adoption, feature enablement, support readiness, and continuous improvement.
• Own the portfolio of AI productivity platforms, including ChatGPT Enterprise, Microsoft Copilot, GitHub Copilot, and future services.
• Develop service roadmaps, release plans, feature rollout strategies, operational dashboards, and executive reporting.
• Monitor service health, adoption metrics, usage trends, and business outcomes to identify optimization opportunities.
• Coordinate vendors and partner with procurement, legal, security, governance, training, communications, and platform teams.
• Drive license governance, user adoption, improved user experience, and expansion of AI capabilities.

Requirements

• Bachelor’s degree in business, information systems, technology management, computer science, or a related field.
• 8+ years of experience in service management, SaaS platform management, product operations, or related disciplines.
• Experience managing enterprise technology services, SaaS platforms, or digital productivity tools in a large organization.
• Understanding of enterprise AI platforms, generative AI, copilots, AI assistants, and emerging AI productivity technologies.
• Experience with service delivery, vendor management, adoption analytics, license management, and operational performance reporting.
• Ability to influence stakeholders, lead cross-functional initiatives, and drive business outcomes through continuous improvement.

Nice to have

• Experience with ChatGPT Enterprise, Microsoft Copilot, GitHub Copilot, Anthropic Claude, or similar enterprise AI services.
• Certifications in IT service management, product management, SaaS operations, Microsoft, AWS, or AI-related technologies.
• Experience supporting AI adoption, digital transformation, or enterprise productivity initiatives.
• Experience in global, matrixed organizations with diverse stakeholders and technology ecosystems.

Culture & Benefits

• Hybrid work environment combining flexibility with in-person collaboration.
• Employee discounts on hirify.global and Samsung products.
• Learning and development through hirify.global University programs.
• Inclusive environment supporting professional and personal development.
• Opportunity to work with emerging technologies.