Inside Sales Manager (Telecommunications)

Location: Belgrade, Serbia; hybrid

Company

hirify.global is a global financial access technology company headquartered in Atlanta, with 20,000 employees serving financial institutions and retailers.

What you will do

• Lead, coach, and develop the Inside Sales team while managing priorities, workload, customer coverage, and execution quality.
• Oversee active customer projects, renewals, upsell, smaller sales opportunities, and new-customer onboarding.
• Maintain commercial discipline across Salesforce opportunities, forecasts, renewal engagement, quoting, offers, and sales thresholds.
• Act as the management escalation point for purchase orders, change controls, billing, accounts receivable, contracts, approvals, and other commercial blockers.
• Partner with Sales, Services, Finance, Billing, Legal, and customer teams to resolve issues and support the full commercial lifecycle.
• Identify process gaps, implement practical improvements, and establish repeatable operating practices.

Requirements

• 5+ years of experience in inside sales, account management, sales operations, commercial operations, or another customer-facing B2B role.
• 2+ years of experience leading people, teams, or a comparable commercial or customer-facing function.
• Experience with renewals, quotations, opportunities, purchase orders, change controls, onboarding, contracts, billing, or accounts receivable issue resolution.
• Experience using Salesforce or a comparable CRM platform to manage opportunities, forecasts, customer activity, and team execution.
• Bachelor’s degree in business, sales, finance, or a related field, or equivalent professional experience.
• Professional fluency in English is required.

Nice to have

• Experience leading inside sales, account management, sales operations, or commercial operations teams in technology services, telecommunications, IT infrastructure, or managed services.
• Experience managing renewals and smaller commercial opportunities through the full sales cycle.
• Experience leading process-improvement initiatives in a global, matrixed organization.
• Experience working across multiple functions and geographies.

Culture & Benefits

• Private health insurance and life, accident, and disability insurance.
• Wellbeing resources and a baby bonus.
• Employee referral bonus program.
• Opportunities for internal career development and advancement.
• Employee discounts with hirify.global partners.