4 дня назад
Resident Engineer Australia (Optical Transport)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Resident Engineer Australia (Optical Transport): Supporting and operating Ciena optical transport and network management solutions for a strategic customer in Melbourne with an accent on network reliability, troubleshooting, and customer-facing technical expertise. Focus on diagnosing complex fiber-optic transport issues, developing Python automation, validating technical documentation, and coordinating escalations with development engineering teams.
Location: Remote-Australia, with on-site technical support for a strategic customer in Melbourne
Company
develops high-speed connectivity, optical transport, and network management solutions.
What you will do
- Deliver on-site and remote technical support for 6500, RLS, Waveserver, and MCP products.
- Analyze complex network issues, isolate problems, and recommend technical solutions to customers and internal stakeholders.
- Evaluate product performance and serviceability and provide input for product improvements.
- Create, review, validate, and publish customer-facing MOPs and RCA reports, and conduct audits and network health checks.
- Serve as the primary technical contact for troubleshooting, technical assistance, and issue resolution.
- Coordinate escalated incidents and systematic issues across development, services, and sales teams.
Requirements
- Bachelor’s degree in Electrical Engineering, Computer Science, or a related discipline.
- 2–5 years of experience in technical support, preferably with a telecommunications equipment vendor.
- Experience with OTN, broadband, photonics, DWDM, ROADM, and switching or transport technologies.
- Experience with OME 6500, RLS, and Waveserver optical transport platforms.
- Experience writing automation scripts or workflows using Python or similar technologies.
- Ability to diagnose, troubleshoot, and debug complex system-level issues on fiber-optic telecommunications transport and switching equipment, using relevant transport and data communications protocols.
Nice to have
- Experience with network management applications and integrated platform components for monitoring and maintaining customer networks.
- Experience using optical test equipment and addressing interoperability issues between products and external vendor equipment.
- Strong customer prioritization, problem analysis, decision-making, and written and oral communication skills.
- Experience working in collaborative, knowledge-sharing environments.
Culture & Benefits
- Flexible work environment focused on individual growth, well-being, and belonging.
- People-first culture with an emphasis on respect, value, and inclusion.
- Work combines on-site customer support in Melbourne with remote technical support.
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