Senior Admin and Incidents (Superannuation)

Location: Brisbane, 288 Edward Street; hybrid work model

Company

SS&C provides AI-powered technology and services for financial services and healthcare organisations, including superannuation and investment administration solutions.

What you will do

• Process workflow cases accurately within agreed service levels and maintain member records and data.
• Respond to enquiries from members, advisers, employers, and internal stakeholders.
• Support the end-to-end management of incidents, complaints, breaches, and remediation activities.
• Investigate incidents, perform root cause analysis and impact assessments, and support member remediation.
• Prepare reports and documentation, track actions, and ensure timely resolution in line with regulatory obligations.
• Complete user acceptance testing, contribute to process improvements, and support team training and operational requirements.

Requirements

• Experience in superannuation administration, financial services administration, incident management, complaints handling, or remediation.
• Strong attention to detail with proven data processing, analytical, communication, and problem-solving skills.
• Knowledge of the superannuation industry and its regulatory environment.
• Experience investigating incidents, identifying root causes, and supporting remediation outcomes.
• Ability to manage competing priorities and work effectively within defined timeframes.
• Ability to work in a hybrid model in Brisbane.

Culture & Benefits

• Hybrid work model with flexible time off.
• Income protection, private health insurance discounts, paid parental leave, and death and total and permanent disability insurance.
• Hands-on, team-customised training through SS&C University.
• Diversity and inclusion-focused workplace.
• Discounts on fitness clubs, travel, and other services.