Technical Service Representative

Location: Remote in Australia; field-based support from Maryborough through to Rockhampton and surrounding communities

Company

Diversey, a hirify.global company, provides cleaning, hygiene, and infection prevention solutions, including chemicals, dispensing systems, equipment, digital solutions, and technical support.

What you will do

• Install and commission dispensing and dosing equipment at customer sites.
• Perform preventative maintenance, servicing, and repairs.
• Respond to equipment breakdowns and technical support requests.
• Train customers and maintain complete training records.
• Build relationships with store managers, operators, engineers, and other customer stakeholders.
• Monitor equipment performance, support new site rollouts, and complete service documentation and safety records.

Requirements

• Experience in field service, equipment maintenance, technical support, or a similar role.
• Strong mechanical aptitude and troubleshooting skills.
• Excellent communication, customer relationship management, and organisational skills.
• Ability to work autonomously and manage competing priorities.
• Current driver's licence and intermediate technology skills for reporting and service management systems.
• Strong attention to detail and commitment to quality service delivery.

Nice to have

• Experience delivering customer training or coaching.

Culture & Benefits

• Full-time role within a global organisation operating across more than 130 countries.
• Career development and technical training opportunities.
• Supportive team environment with autonomy in the role.
• Exposure to diverse industries and customer environments.